Important Notice
The repair parts sold by Senove.com are intended exclusively for installation and use by personnel with professional technical skills. By purchasing, you expressly agree to these terms and confirm that you are a professional buyer.
Quality and Service Commitment
To protect our customers’ rights and interests, Senove.com provides the following warranty terms for laptop repair parts and other products sold in our store:
1. Warranty Period
Repair parts (e.g., keyboards, batteries, cooling fans, screens, motherboards, etc.):
Come with a limited warranty of 3 months (90 days) from the date of purchase.Products other than repair parts:
Are covered by a 1-year warranty from the date of purchase.
📌 Note: The warranty period starts from the date the customer receives and signs for the product.
2. Warranty Coverage
The warranty covers only performance failures, functional abnormalities, or product damages that occur under normal use conditions and are not caused by human error. If a covered defect is confirmed, Senove.com will provide one of the following solutions depending on availability and evaluation:
Free replacement with a new part of the same model.
Free repair service.
If no stock is available for replacement, a refund will be issued.
3. Warranty Exclusions (Non-covered Cases)
The warranty does not cover damages or malfunctions caused by the following:
Incorrect installation, improper use, or user modifications.
Repairs or disassembly by unauthorized personnel.
Cosmetic wear, scratches, or other non-functional issues.
Damage caused by external or accidental factors such as voltage spikes, liquid exposure, drops, overheating, or environmental conditions.
Products beyond the warranty period.
Failure to provide purchase proof, order number, or product serial number preventing verification.
⚠️ Warning: If the product is damaged due to user error during installation, no returns, exchanges, or repairs will be accepted under warranty, even if still within the warranty period.
4. Return, Exchange, and Repair Process
If the product malfunctions within the warranty period, the customer must provide the following to submit a claim:
Order number and purchase proof.
Detailed description of the fault along with photo or video evidence.
Product in its original packaging with all included accessories (if any).
Please submit your claim via our customer service email or contact form on the website. Our support team will respond within 1 to 3 business days with instructions and options to resolve the issue.
5. Additional Conditions
All products sent for return, exchange, or repair must be authorized in advance by Senove.com.
Shipping costs:
If the claim is due to a quality issue covered by the warranty, Senove.com will cover the round-trip shipping costs.
If the issue is caused by the user, the customer is responsible for shipping fees.
Senove.com reserves the right to interpret and modify these warranty terms as business needs require, without prior notice.
If you have any questions or need further information about our warranty terms, please feel free to contact our customer service through the official website. At Senove.com, we are committed to providing reliable products and quality after-sales service.
