Faq Sections
Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order online and see its delivery status in real time.
Please note:
- Orders placed after the cutoff time or on weekends (Saturday and Sunday) will be shipped the next business day (Monday to Friday).
- During special promotions such as Black Friday, Cyber Monday, or holidays, processing may take longer due to high order volume.
- Please allow 1–2 extra days for order processing during peak periods.
We strive to process orders quickly; however, if you need to make changes or cancel your order, please contact us as soon as possible. Once an order has been shipped, we may no longer be able to modify or cancel it.
If you experience any issues with your order, such as missing items, damages, or delivery delays, please contact our customer service team immediately. We are here to help and resolve any concerns you may have. Do not tamper with the product, as this may affect the warranty policy.
If you need to return or exchange an item, please contact our customer service team within 14 days of receiving your order. We will provide you with instructions and a return authorization number. Ensure that the item is unused, in its original packaging, and accompanied by the original proof of purchase in accordance with our Return Policy. Once we receive the returned item, we will process your refund or exchange according to our policy.
Most products are shipped from our warehouse in China and typically take 5-10 business days to reach European Union countries such as Germany, Spain, France, Italy, the United Kingdom, etc.
The estimated delivery time will be shown during the order processing.
We currently ship to the following countries:
- Australia
- Austria
- Belgium
- Brazil
- Bulgaria
- Canada
- Chile
- Colombia
- Croatia
- Cyprus
- Czechia
- Denmark
- Egypt
- Estonia
- Finland
- France
- Georgia
- Germany
- Greece
- Hungary
- Indonesia
- Ireland
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Mexico
- Netherlands
- New Zealand
- Norway
- Peru
- Philippines
- Poland
- Portugal
- Romania
- Saudi Arabia
- Singapore
- Slovakia
- Slovenia
- South Korea
- Spain
- Sweden
- Switzerland
- Thailand
- Turkey
- United Arab Emirates
- United Kingdom
- United States
- Uruguay
Our warranty does not cover damages resulting from misuse, accidents, unauthorized modifications, or normal wear and tear. Unauthorized repairs or modifications will void the warranty.
Yes! You are covered. All our products are subject to quality control. Our warranty provides coverage against manufacturer defects. The warranty covers any defects in manufacturing, design, or material. It does not cover damage, misuse, or other issues not attributable to manufacturer defects.
Replacements for laptops, mobile phones, smart wear, and similar parts have a warranty of 3 months. All other products are covered by a 1-year warranty.
We accept the following payment methods:
- Credit and Debit Card
- Paypal
- Bank Transfer
There are several reasons why your card might be declined:
- Your card might have expired. Check if your card is still valid.
- Your card might have reached its credit limit. Contact your bank to ensure the card has not exceeded its credit limit.
- The details entered might be incorrect. Verify that you have filled in all required fields correctly.
At Senove.com we offer original and compatible replacement parts for laptops and mobile phones. Most of the parts are original, except some mobile, robot, and other accessory parts. Compatible products are of high quality and meet manufacturer standards, ensuring optimal performance. We also offer the best value for money so you can choose according to your needs.
Laptop replacement parts usually have a reference or part number. You can use this number to search easily in our Senove.com store finder. Then, check the physical shape of the part, the laptop model, and other important factors to ensure you are selecting the correct part.