Delivery Information

Updated: 31/08/2024

At Senove.com, we are dedicated to providing an efficient and transparent delivery experience. Below is a comprehensive overview of our delivery process, shipping methods, and customs information.

1. Shipping Methods

1.1 Orders Shipped from China: For orders dispatched from China, we use the following carriers:

• CNE Express: A reliable international shipping service offering tracking and timely delivery.
• China ePaquet: An economical shipping option with tracking capabilities for efficient global delivery.

1.2 Orders Shipped from Spain: For orders dispatched from Spain, we utilize well-established carriers including:

• Correos Express: National and international delivery service with reliable tracking.
• Seur: Known for efficient and timely delivery services across Spain and Europe.
• UPS: A global shipping service known for reliable and fast delivery options.
• DHL: An international shipping provider recognized for expedited shipping and comprehensive tracking.

2. Delivery Time

Estimated delivery times vary depending on the destination and shipping method. The estimated delivery time is displayed on the product page and during checkout:

• Orders from China: Delivery times typically range from 10 to 30 business days, depending on the shipping method and destination.
• Orders from Spain: Delivery times generally range from 3 to 7 business days for most European destinations.

3. Order Processing

• Processing Time: Orders are processed within 1-2 business days. Processing times may vary during peak periods or holidays.
• Tracking Information: Once your order has been dispatched, you will receive a tracking number via email. Use this number to track your shipment on the carrier’s website.

4. Shipping Costs

Shipping costs are calculated based on the weight of the package, the shipping method chosen, and the delivery destination. The final shipping cost is displayed during the checkout process.

5. Customs and Duties

European Union Countries: Customs duties are included in the product price for all EU countries. As such, recipients in the EU do not need to pay any additional fees upon delivery.

Other Countries: For most other countries, additional customs duties and taxes are generally not required. However, if any extra fees are necessary, they will be the responsibility of the recipient. We will assist to the best of our ability in providing information and support related to any such fees.

6. Delivery Issues

If you encounter any issues with your delivery, such as delays or damage, please contact our customer support team promptly. We will work with the carrier to resolve the issue as quickly as possible.

7. Contact Information

For any questions or concerns regarding your delivery, please contact our customer support team:

Customer Service at Senove.com
Email: support@senove.com
Phone: +34 654 826 094
Address: Unit B, 11/F, Yam Tze Commercial Building, 23 Thomson Road, Wan Chai, Hong Kong

We appreciate your patience and understanding. Thank you for choosing Senove.com!