Privacy Policy
Last Updated: 31/08/2024
At Senove.com, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make a purchase, or interact with us in other ways.
1. Information We Collect
1.1 Personal Data: We collect personal information that you provide directly to us when you make a purchase, register an account, subscribe to our newsletter, or contact our customer service. This may include:
- Name
- Email address
- Phone number
- Shipping address
- Billing address
- Payment information (e.g., credit card details)
1.2 Usage Data: We automatically collect certain information about your device and your use of our website, including:
- IP address
- Browser type and version
- Pages visited and time spent on each page
- Referring website
- Device type and operating system
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Transactions: To fulfill orders, process payments, and manage your purchases.
- To Improve Our Services: To understand how our website is used and to enhance your experience.
- To Communicate with You: To provide customer support, send order confirmations, updates, and promotional communications if you have opted in.
- To Comply with Legal Obligations: To comply with applicable laws and regulations, and to enforce our terms and conditions.
3. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors that assist us with payment processing, order fulfillment, and website maintenance.
- Legal Authorities: If required by law, or to protect our rights or the rights of others.
- Business Transfers: In connection with any merger, acquisition, or sale of all or a portion of our business.
4. Cookies and Tracking Technologies
Our website uses cookies and other tracking technologies to enhance your browsing experience. Cookies are small files placed on your device that help us understand your preferences and track website usage. You can manage your cookie preferences through your browser settings.
5. Data Security
We implement reasonable security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.
6. Your Rights
Under the GDPR and other applicable laws, you have the following rights:
- Access: To request access to the personal data we hold about you.
- Rectification: To request correction of any inaccurate or incomplete data.
- Erasure: To request deletion of your personal data, subject to certain conditions.
- Restriction: To request restriction of processing under certain circumstances.
- Portability: To request the transfer of your data to another organization.
- Objection: To object to processing based on legitimate interests or for direct marketing purposes.
To exercise these rights, please contact us at support@senove.com.
7. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Once your data is no longer needed, we will securely delete or anonymize it.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Senove.com Customer Service
Email: support@senove.com
Phone: +34 654 826 094
Address: 11/F, 23 Thomson Road, Wan Chai, Hong Kong SAR China
