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Privacy Policy

The visit to this website does not imply that the user is obliged to provide any information. In the event that the user provides any information of a personal nature, the data collected on this website will be treated in a fair and lawful manner, subject at all times to the principles and rights contained in Regulation (EU) 2016/679, of April 27, General Data Protection (RGPD) and other applicable regulations.

In compliance with the provisions of Article 13 of the RGPD we inform you of the following:

Responsable
MERKAZONA IBERIA SL (hereinafter, SENOVE)

C /. Iturribide, 110 48006 Bilbao Vizcaya, Spain

Telephone number: 944 071 003

What do we do with your data?
- Section "New Customer"
The main purpose of this treatment is the management of registered users on our website, as well as the sending of publicity regarding the products and services marketed by SENOVE or for the sending of advertising, discounts and promotions of products and services from other entities.
SENOVE guarantees the confidentiality of the data provided and guarantees that, under no circumstances, will they be assigned for any other use without the prior and express consent of our users. We will only ask you for the data necessary to provide the required service and will only be used for this purpose.

- Section "Make Purchase"
The main purpose of this treatment is to maintain the contractual relationship with our customers, facilitate the processing of orders, the conduct of statistical studies, as well as the sending of advertising relating to products and services marketed by SENOVE or for advertising, discounts and promotions of products and services from other entities.

- Section "Bulletin offers" and "Express offers"
The e-mail provided will be processed by SENOVE in order to send the newsletter of offers. This Bulletin is exclusively informative.

- Marketing actions.
SENOVE may use said data to inform about future promotions, offers and other commercial actions in the cases in which you are already a customer or if it is not, when you have given us your consent in the corresponding section.

Use of the message center
Each user can access the message center through username and password. The passwords are personal and non-transferable and the user is responsible for the use of their passwords and their communication to third parties. The information contained in the messages is confidential. SENOVE prohibits the publication of messages to third parties and their disclosure in forums, social networks and any website.

- Section "RMA Form"
The main purpose of this treatment is the management of the RMA (Use of guarantee of your product).

Your data can be communicated to manufacturers in the event of damaged or defective products.

- Information collected for web improvements
To improve our services and buy online we are analyzing the SENOVE portal and the correct user navigation. This information will be confidential and will only be used to improve the security and operation of our online store and for statistical purposes.

Legal basis of the treatments
For the registration, purchase and management of the guarantees, we will base the processing of the data in the execution of the purchase contract or in the framework of the pre-contractual relationship.

For the sending of commercial information, we will base the processing on your consent, although if you are already a client, we can send you information about similar products, always providing you with a simple and free means to unsubscribe.

The consent hereby provided by the Holder for communication of data to third parties is revocable at any time, without retroactive effects.

Recipients
On the occasion of the purchase your data can be communicated to the following recipients:

Banking entities for payment purchases by card.

To the Office of consumers and users in case of any claim.

To manufacturers, technical services and / or wholesalers in the case of guarantees or repairs. To those transport companies that may have ordered the shipment to the customers of the corresponding orders. These recipients can be located within the Spanish territory as well as outside it, depending on the product and / or service purchased.

In the legally established cases, as is the case of the Forces and CuerSecurity post

To the public administrations to which we have to provide information in order to comply with our legal obligations.

For sending newsletters or newsletters we may use the Mailchimp tool that belongs to the US company The Rocket Science Group, LLC. Therefore, we would be before an international transfer of your data to provide this service only. You can find information about this company and its privacy policy here. In addition, this company is adhering to the Privacy Shield protocol that allows international data transfers between the European Union and the United States.

The use of Mailchimp is not a transfer of data, but the data will only be used by this platform only and exclusively to send the bulletins and always with your consent.

SENOVE ensures the confidentiality of the data provided and guarantees that, in no case, will they be assigned for any other use without the prior and express consent of our clients. We will only ask you for the data necessary to provide the required service and will only be used for this purpose.

Rights of the interested parties
The interested party has the following rights:

You can request information about the personal data stored that concerns you (access)

You can request that the inaccuracy of your personal data be corrected. (rectification)

You may request the elimination or limitation of the processing of your personal data and (deletion and limitation)

To do this, you must write in writing attaching a copy of the ID or document that identifies you, to the email info@senove.com.

The interested party also has the right to file a complaint with the data protection authorities (Spanish Agency for Data Protection). However, any question related to the data, we invite you to contact us to solve it.

Quality of the data
The users must guarantee the veracity, accuracy, authenticity and validity of the personal data that has been collected.

Protection of minors
We do not collect personal information from minors. It is the responsibility of the parent / legal guardian to ensure the privacy of minors, doing everything possible to ensure that they have authorized the collection and use of the minor's personal data.

Social networks
Through our website you can access social networks Facebook, Twitter or YouTube open access to all users. These are websites where the user can register and follow us for free. In these social networks users can learn about our activities, opinions, access photos and videos. The users of these social networks should be aware that this place is independent of the web www.senove.com and is open, that is, it is visible to all its users, and the privacy policies to apply to these contents are set on Facebook, Twitter or YouTube. SENOVE does not own social networks.

Updated: May 25, 2018